You can manage or cancel your subscription anytime here:

Subscriptions Portal
Log in using the email you used to order, and we’ll send a quick code to your inbox to access your account. No password needed.

We don’t offer refunds or exchanges for change of mind. Orders can’t be changed once placed, so please double-check your details before confirming.

If your products arrive damaged, head to our support centre at support.shhithappens.com.au and we’ll sort it out.

Read our full policy here: Returns Policy

Our toilet paper is made from 100% recycled office paper and is free from nasty chemicals, making it both eco-friendly and incredibly soft.

Toilet paper is surprisingly complicated to transport. It’s heavy, bulky, and takes up a lot of space for its value, which makes couriers charge more and handle it differently to regular parcels.

Because of this, we sometimes use third-party logistics providers instead of Australia Post, depending on where you live. Most orders arrive within 2–8 business days, but regional and rural areas can take longer.

Check your tracking link first; if it hasn’t moved for a few days, you can make a ticket at support.shhithappens.com.au.